BNP Paribas looks to APL to manage and industrialize the operation of its data centers

Customer name :	BNP Paribas (France and Belgium)
Area of business :	Banking
Accompanying mode :	Project Management Assistance
Type of service :	Design of an industrial operational process for 6 data centers and assistance with its implementation

The Data Center Operations Department at BNP Paribas has solicited APL to help re-design, implement, and manage operational processes for technical infrastructures in six of its data centers, covering around 14,000 m² of compute space in total.

Project objective

Implement best practices for managing and industrializing the operation of computer rooms
Develop tools for measuring and managing the performance of multi-technical service providers
Anticipate risk situations
Guarantee the expected levels of service and quality

Services provided

Analysis of existing systems: maintenance contracts and indicators
Benchmarking of best operational practices and recent feedback from APL, multi-technical service providers, and Methods & Operations personnel at BNP Paribas
Definition of performance objectives and service levels (SLA) to be reached: continuity of service, recovery times, query processing times, etc.
For each objective, definition of custom performance indicators (KPI) and associated measurement tools
Creation of operational and managerial dashboards, and assistance with their operational implementation at the six sites

Client benefits

Managerial dashboards enabling the industrial operation of the six data centers
Improved monitoring of operational quality and performance
Tools for measuring and managing the performance of multi-technical service providers